Call or Live Chat. Firmware updates are released mostly to fix firmware bugs, crashes or issues to improve a printer's performance.
However, this is not the case if you are using a remanufactured or third party ink cartridges. Aside from fixing printer issues, firmware updates are also designed by printer industries to limit the use of third party ink cartridges. If you are currently using or planning to use remanufactured inks, then we strongly advise you to 'NOT' update your printer's firmware to the latest version.
Please note that once your firmware has been updated, your printer will only accept OEM or original ink cartridges unless you will perform an HP printer firmware downgrade or reset it back to its default settings. Printer industries can automatically update your printer's firmware without you knowing especially if it is connected to your Wi-Fi or through a cable that is connected directly to your computer with an internet connection.
If you are getting an error messages such as 'Cartridge is missing or damaged. But no worries as you can still have your printer to accept remanufactured ink cartridges by doing an HP printer firmware reset or downgrade which will be discussed later in this page. We highly suggest you to check and read carefully any message that pops up on your computer or printer screen and to not accept it if prompted for a firmware update.
It will also be best to disable the auto-update feature found on your printer settings. Our automated tool will simplify the choices you have to make. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Driver detection is now available for the desktop download experience. Give it a try on your PC! You only need to do this once to guarantee a faster support experience at any time.
Learn more. HP Support Solution Framework is downloading. Locate the file in your browser window, and double-click to begin installing. Wait until the installation has finished then click on continue.
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View solution in original post. Welcome to the HP Forums. I would be happy to help you with your HP Officejet Printer. I understand that after HP software update you are getting issues using your printer and you have already done some preliminary troubleshooting. I made a research on it and found that the firmware is not updated properly. I suggest updating the firmware of the printer once again with a USB cable.
Click here and refer the document to update the firmware update. If that does not work, I request you to contact HP Phone support for further assistance. Sandytechy20 I am an HP Employee. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. New member. Message 1 of 2. HP Recommended. Operating System: Microsoft Windows 10 bit. Thank you. Tags 2. Tags: Hp officejet Mobile printer. I have the same question.
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