Original price minus discount applied. Add a discount item to the order message, with negative value for the item, representing the discount value, see below sample. It is a fee levied to facilitate recycling of electronic and electric equipment.
When ModusLink provides Financial Management Services payment processing, invoicing, bank account management, credit and collection etc. Add an additional line item to the order to hold the WEEE fee for the item. Therefore the order can have multiple WEEE items. Each WEEE item will have the same sku but a different localised description. Wednesday, March 21, PM. Thursday, April 5, AM. Thursday, April 5, PM. Friday, April 13, PM.
Am now running Vista Home Premium. Sunday, April 15, PM. Monday, April 16, AM. Monday, April 16, PM. Tuesday, April 17, PM. Well, they were quick about returning my email anyway. Just received this: Dear Customer, Thank you for submitting your order to upgrade your MicrosoftR product.
Wednesday, April 18, PM. Gates, don't you police this stuff. What a joke. Sunday, April 22, AM. Moduslink Service is a joke. I wonder why do people pirate windows Friday, April 27, PM. Don't talk to me about Moduslink. I paid for my upgrade via redemption back in February. I have been checking for ages as to what is happening with it and even got a couple of replies with regards to shipment. On the Moduslink page it told me that they recieved the money and it was waiting for standard shipment.
Today I get an email saying that they didn't recieve any payment even though my bank details from February shows that the money was transfered. Talk about a Crock of s.. Monday, April 30, AM. So until then, i cross my fingers but dont dare hold my breathe Tuesday, May 1, PM. These people obviously cheating on us.
I ordered my copy more than 4 months ago and, as if they playing games with us, it still say "TBD. Check back in weeks for more information. I think we are being punished just because we believed them and purchased computers before been pre-installed Vista available on the market. Certainly there are no legal base of their behavior. I want to donate my copy to Mr Gates. After that possible he will understand his choice to go for Moduslink is nothing more than a disaster. Friday, May 4, PM.
Your order has been shipped. You should receive your order within 3 weeks. At least yours has apparently shipped! My order was cancelled whilst I was trying to prove payment! Saturday, May 5, AM. Any, as I said this all could have been done a hell of a lot better.
Monday, May 7, PM. Doh, these are BIOS locked? Tuesday, May 8, PM. I've been waiting since March as well and finally broke down and phoned them. I actually got to talk to a real live person, from what I was told my order was on it's way and should be delivered sometime this week, of course that remains to be seen , unfortunately from what I was told their website in some cases cannot show the status reliably; had something to do with their [vendors?
Now I am just waiting to see how close to the truth that was? Not that I want to call the person I was talking to a liar, but previous interactions with them has been less than stellar Here's my story of the elusive Windows Vista upgrade. Here is the reply from Microsoft: I understand from your message that your order for Windows Vista Business upgrade has been cancelled. I know how frustrating it must be though it was advertised as having a free upgrade to Windows Vista Business. As a product or software is preinstalled or distributed with your computer, your primary source for support is the computer manufacturer who provided your Microsoft software.
You may contact your OEM for any warranty or no-charge support. Please view the following page that lists contact information for most computer manufacturers:. This means the OEM has the expertise on how your Microsoft software works on your particular computer. I would like you to know the offer for Windows Vista Business free upgrade has expired. I hope your issue is resolved at the earliest and appreciate your patience in this regard. Thursday, May 10, AM.
I didn't, and their reply was "4 to 6 weeks" That put it past the "Notify us if you don't receive it by May 1st" date I tried the tracking number at that MailExpress talk about a misnomer link -- It didn't work.
Today I called ModusLink and was told that they were "waiting for Microsoft to make more discs. I've already waited months and months and months. Isn't this fun? Thursday, May 10, PM. The person transferred my call to Corporate Next they'll tell me the order period has expired!
COM and have yourself a nice day!! GL to you guys. Friday, May 11, AM. Last week I ordered an upgrade of iLife '06 from Apple. It arrived less than 48 hours later. Friday, May 11, PM. I've gone through over 30 emails with Modus. I originally filed my order online Jan 28th, sent in the paperwork Jan 29th via snail mail. Received confirmation that it was being processed and so forth. I email 3 weeks later, they say it will be shipped soon and I should see my order in the next 3 weeks.
Wait 3 more weeks as they said, nothing, So I email again. I got to the point where I threatened a class action lawsuit against them. It has now been 16 weeks since all this originally started. I finally called them today on the phone here in the US and talked to some gal who said my order wasn't going and I needed to get a new order. So, she set me up, and of course, couldn't give me an order because of a system issue She gives me another type of customer and said she'll email my service tomorrow If I don't receive something by 4 PM tomorrow, I'm going to call again.
This company needs a formal investigation launched against them. I'm tempted to write the attorney general There are consumer laws by which we as the general public are protected under. Tuesday, May 22, PM. Threatening lawsuits are the best way to get your messages escalated. We have a high up person who deals solely with those and depending on the validity of the threat, your request gets done.
Modus takes them seriously. Yet it would still seem that some are still having problems. Yes, please report them. In fact, I'm going to. That will satisfy a bittle note in my heart for what they have done! Friday, May 25, AM. Wednesday, June 6, AM. What an amazing thing. I figured I was the only one having problems when I searched a bit and found this board.
I've been waiting since February for my order and have only received the encouragement to "allow weeks" for delivery, my order is in their "Back Office".
When I first ordered my upgrade, the site continued to tell me there was a problem with my credit card. I ran it a total of five times, figuring that I had mistyped something. I switched to a separate card and it went through fine. Later in the day my wife asked why I had ordered this upgrade five times - they billed my card each time they told me it was rejected! I wrote them a stern letter demanding that it be removed, and to their credit, it was. I suppose I should have been more suspicious after that.
Sunday, June 10, AM. Be thankful you have got it. Tuesday, June 12, PM. Hey, awesome. I'm not the only one experiencing this BS. This is really some of the worst customer service I've ever seen, and I did tech support for an HP outsourcer for two years back when Carly Fiorina was systematically destroying anything not related to mainstream computing.
I started the order in early January as soon as I got the lappy, and it was "validated" on January Fast forward oh, five months to May Order shipped.
Oh happy day! Three days later, I go onto UPS. After having read this thread, I imagine it's likely that someone really screwed up the address to the point where they couldn't ship it. I call it. I get a message saying that the program is now closed, with no possible way to get through to a human go on, try it I've since replied to them again using very simple sentences detailing what's going on with my now six-month old order. Thankfully, Asus seemed to be much easier to deal with and will be contacting them on my behalf.
I don't really know what to expect though and likely if all else fails, I might end up just downloading Vista myself. This is fucking ridiculous. Microsoft needs to fix this but my guess is that they won't unless negative PR is generated because of it.
If someone with any influence in Microsoft is listening: Please, please, please take Moduslink out of the equation. Outsourcing can work but they have shown themselves to be incredibly incompetent to many of your customers, and it's reflecting really badly on you. Thursday, June 21, AM. Want to hear something even worst! I submitted my order for Vista and Office back in Feb I got 5 of the 6 copies of Vista and no copies of Office , I checked the web and phoned them before the deadline and was told that the remaining order was being processed and I should receive them shortly.
Now it's June 20th and when I checked the web, it states my order was cancelled. And like others on here, I called the Moduslink phone number and wasn't able to talk to a live person. It said to email them, so I emailed them and got the following response. Basically I'm SOL Their customer service bites the big one and someone should do something about this.
Maybe it's time to start a class action lawsuit against Moduslink and Microsoft! Your orders may have been cancelled due to a variety of reasons including credit card issues, invalid COA number s , etc. Unfortunately, the program has now ended. To obtain a Microsoft Office or Microsoft Vista product, please visit a retail store in your area.
For those unable to contact a human through the upgrade redemption number , note that ModusLink's direct line is Odprezony postanowilem spokojnie czekac na wysylke i e-mail z potwierdzeniem. I co sie okazuje? Moje zamowienie zostalo anulowane! Bez podania jakiejkolwiek przyczyny, bez jakiejkolwiek informacji czy ostrzezenia! Oczywiscie w tym samym dniu pisze do ModusLink e-mail z prosba o wyjasnienie sprawy. Firma przeprasza za zaistniala sytuacje, nie wyjasnia jej przyczyn, ale zaleca ponowne zlozenie zamowienia.
Chca takze, abym po ponownej rejestracji skontaktowal sie z nimi i podal numer nowego zamowienia, aby mogli przywrocic pomyslna weryfikacje numeru COA i dowodu zakupu POP ze starego zamowienia. Odpisuje im, ze nie moge zlozyc nowego zamowienia, poniewaz nie dysponuje numerem kuponu, ktory jest potrzebny w czasie rejestracji.
Kupon przeciez jest juz w Holandii. Otrzymuje odpowiedz, w ktorej podaja mi wspomniany numer i ponownie prosza o kontakt w pozniejszym terminie w celu podania nowego numeru zamowienia. To z kolei ma umoziliwic przeniesienie pomyslnej weryfikacji COA i POP oraz powiazania starej platnosci z nowym zamowieniem.
Otrzymuje potwierdzenie zamowienia na e-mail. Zgodnie z zaleceniem informuje o wszystkim ModusLink. Otrzymuje odpowiedz, ze wszystko jest w porzadku i ze moja platnosc za stare zamowienie zostanie przetransferowana do nowego zamowienia. I sent mine in 22nd Jan!! Pinju Active Member. OK here's a question I'm almost fed up to the back teeth of Moduslink, my order was confirmed and then nothing.
I can't even see the status of my order now as it's disappeared from the system. But anyway, I digress. I can do this legally, right? After all, I've bought a system component, haven't I? Eventually, if Moduslink sort out their end, could I re-sell what they send to me?! Okay, that was two questions! You must log in or register to reply here.
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